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Novalis Perfumes UAE | Luxury Arabic Perfume Brand
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Novalis Perfumes UAE | Luxury Arabic Perfume Brand
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Return Policy

At Novalis Perfumes, your satisfaction is our priority. We accept returns only in the following cases:

  • Items received are damaged, defective, or incorrect
  • Products are unopened, unused, and in original packaging
  • Return requests are submitted within 7 days of delivery
  • Proof of purchase is provided

Please note:

  • Opened items are not eligible for return due to hygiene and safety regulations
  • Sale or discounted products are non-returnable
  • Return shipping costs are the responsibility of the customer unless the item is defective

Refunds & Exchanges

We aim to make the refund and exchange process as smooth as possible for our valued customers:

  • Approved refunds are processed within 7-14 business days to your original payment method
  • Shipping fees are non-refundable, unless the issue was caused by us
  • Exchanges are subject to product availability
  • For exchanges, we will ship the replacement product at no additional cost within the UAE

Shipping Policy

Novalis Perfumes is proud to deliver luxury Arabic fragrances across the Gulf region and beyond:

Delivery Destinations

  • We ship to the UAE, Saudi Arabia, Kuwait, Oman, Bahrain, Qatar, and selected international destinations
  • Orders are processed within 1-2 business days
  • All orders are carefully packaged to ensure your luxury perfume arrives in perfect condition

Estimated Delivery Times

  • UAE (Dubai, Abu Dhabi, Sharjah, and all Emirates): 1-3 business days
  • GCC Countries (Saudi Arabia, Kuwait, Oman, Bahrain, Qatar): 3-7 business days
  • International: 7-14 business days (varies by destination)

Shipping Rates

  • UAE: Free standard shipping on all orders
  • GCC Countries: Competitive flat-rate shipping
  • International: Calculated at checkout based on destination and weight

Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this to track your package directly through our shipping partner website.

International Orders

Novalis Perfumes proudly ships to customers worldwide. Here’s everything you need to know about ordering from outside the UAE.

Countries We Ship To

  • GCC Countries: Qatar, Saudi Arabia, Kuwait, Oman, Bahrain — fast delivery within 3-7 business days
  • Middle East & North Africa: Egypt, Jordan, Lebanon, Iraq, Morocco, Tunisia — 7-10 business days
  • Europe: UK, France, Germany, Italy, Spain, Netherlands, and more — 7-14 business days
  • North America: United States, Canada — 10-14 business days
  • Asia Pacific: India, Pakistan, Malaysia, Singapore, Australia — 10-14 business days

Don’t see your country listed? Contact us and we’ll arrange delivery to your location.

International Shipping Rates

  • Qatar: Free shipping on all orders
  • GCC Countries (Saudi Arabia, Kuwait, Oman, Bahrain): Flat rate of AED 30 / QAR 30
  • Rest of Middle East & North Africa: Starting from AED 50
  • Europe & North America: Starting from AED 75
  • Asia Pacific & Other Regions: Starting from AED 85

Exact shipping costs are calculated at checkout based on your destination and order weight.

Customs, Duties & Taxes

  • International orders may be subject to import duties, taxes, and customs clearance fees imposed by your country’s authorities
  • These charges are the responsibility of the recipient and are not included in our product prices or shipping charges
  • We recommend checking with your local customs office for applicable duties before placing your order
  • Novalis Perfumes is not responsible for delays caused by customs inspections

International Payment Methods

  • Credit/Debit Cards: Visa, Mastercard, American Express accepted worldwide
  • Digital Wallets: Apple Pay, Google Pay
  • Cash on Delivery (COD): Available for UAE and select GCC countries only
  • All prices are displayed in your local currency where available (AED, QAR, SAR, KWD, BHD, OMR, EUR, USD)

International Returns

  • International customers may return items under the same conditions as our standard return policy
  • Return shipping costs for international orders are the responsibility of the customer
  • We recommend using a trackable shipping method for returns
  • Refunds for international orders are processed within 14-21 business days due to international banking timelines

Need Help?

Our customer service team is here to assist you with any questions about returns, exchanges, or shipping. We are committed to providing an exceptional shopping experience for every Novalis customer.

  • Email: support@novalis.ae
  • WhatsApp: +971 52 976 6661
  • Hours: Saturday – Thursday, 9:00 AM – 6:00 PM (UAE Time)

For return requests, please contact us with your order number and reason for return. We will guide you through the process and ensure a quick resolution.