FAQs – Frequently Asked Questions

What are your store hours?

Our online store is open 24/7. Customer support is available Saturday to Thursday, 9:00 AM to 6:00 PM UAE time.

Do you charge for shipping in the UAE?

Shipping is charged at checkout. UAE delivery is AED 30, and the final delivery cost is shown before payment.

Do you ship outside the UAE?

Yes. We ship to Saudi Arabia, Kuwait, Oman, Bahrain, Qatar, and selected international destinations. Delivery time and shipping charges vary by destination.

Can I get help choosing a perfume?

Absolutely. Contact our fragrance consultants via WhatsApp or email with your scent preferences and we will recommend the right luxury perfume, oud, dokhun, or body spray for you.

Do you offer corporate or bulk orders?

Yes. Novalis perfumes are suitable for corporate gifts, weddings, VIP giveaways, and special occasions. Contact us directly for bulk pricing and custom quotations.

What is your return policy?

We accept returns on unopened, unused products within 7 days of delivery when the item is damaged, defective, incorrect, or otherwise eligible under our policy. Please see our Returns & Shipping Policy.

How can I contact Novalis?

Email info@novalis.ae or WhatsApp +971 52 976 6661.