Terms & Conditions

1. Company Information

Legal Name: Novalis Trading
Website: https://novalis.ae
Address: Dubai, Al Warqa 3, Street 21A, Villa 26, United Arab Emirates
Email: info@thenovalis.com
Phone: +971 52 976 6661

By accessing and using this website, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our website.

2. Products & Orders

All products listed on novalis.ae are subject to availability. We reserve the right to limit quantities, discontinue products, or modify pricing at any time without prior notice. Prices are displayed in AED (UAE Dirham) and include applicable VAT where required.

Once an order is placed and confirmed, it constitutes a binding agreement between you and Novalis Trading. You will receive an order confirmation via email.

3. Payment

We accept payments via Visa, Mastercard, Apple Pay, Google Pay, and Cash on Delivery (COD). All online transactions are processed securely through our payment gateway partners. Payment must be completed before or at the time of delivery.

4. Shipping & Delivery

We deliver across the UAE. Delivery timelines and charges may vary depending on your location. For detailed shipping information, please refer to our Returns & Shipping Policy page.

5. Returns & Refunds

Returns and refunds are subject to our Returns & Shipping Policy. Products must be unused, in their original packaging, and returned within the specified timeframe. Please refer to our Returns & Shipping Policy for full details.

6. Intellectual Property

All content on this website, including but not limited to text, images, logos, graphics, and product designs, is the property of Novalis Trading and is protected under applicable intellectual property laws. Unauthorized use, reproduction, or distribution is prohibited.

7. Privacy

Your personal information is collected and processed in accordance with our Privacy Policy. By using this website, you consent to our collection and use of your data as described therein.

8. Limitation of Liability

Novalis Trading shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our total liability shall not exceed the amount paid for the product(s) in question.

9. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

10. Changes to Terms

Novalis Trading reserves the right to update or modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on this page. Continued use of the website constitutes acceptance of the revised terms.

Last updated: May 2026