Get in Touch with Novalis Perfumes
Have a question about our luxury Arabic perfumes, need help choosing the perfect fragrance, or want to place a bulk order? Our fragrance experts in Dubai are here to help. Reach out to us through any of the channels below and we will respond within 24 hours.
Frequently Asked Questions
What are your store hours?
Our online store at novalis.ae is open 24/7. For customer support, our team is available Saturday to Thursday, 9:00 AM to 6:00 PM (UAE time). You can reach us via phone, email, or WhatsApp for immediate assistance with your fragrance inquiries.
Do you offer free shipping in the UAE?
Yes, Novalis Perfumes offers free standard shipping on all orders within the UAE, including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain. We also ship to Saudi Arabia, Kuwait, Oman, Bahrain, and Qatar with competitive delivery rates.
Can I get help choosing a perfume?
Absolutely! Our fragrance consultants are trained experts in Arabic perfumery. Contact us via WhatsApp or email with your scent preferences, and we will recommend the perfect luxury perfume for you. Whether you prefer oud-based fragrances, floral compositions, or fresh citrus scents, we have something for every taste.
Do you offer corporate or bulk orders?
Yes, we offer special pricing on bulk and corporate orders. Novalis perfumes make excellent corporate gifts, wedding favours, and VIP giveaways. Contact us directly to discuss your requirements and receive a custom quotation.
What is your return policy?
We accept returns on unopened, unused products within 7 days of delivery. Please visit our Returns & Shipping Policy page for full details on refunds, exchanges, and shipping information.
Why Choose Novalis Perfumes?
Novalis is a leading luxury Arabic perfume brand based in Dubai, UAE. We specialise in handcrafted fragrances that blend traditional Emirati perfumery with modern sophistication. Our collection features premium oud perfumes, luxury fragrances for men and women, traditional dokhun incense, and refreshing all-over body sprays.
With free shipping across the UAE and delivery to all GCC countries, experiencing luxury Arabic perfumery has never been easier. Every Novalis fragrance is crafted with the finest natural ingredients and designed to last 12+ hours, ensuring you make a lasting impression wherever you go.
