{"id":21449,"date":"2026-01-17T09:49:40","date_gmt":"2026-01-17T09:49:40","guid":{"rendered":"https:\/\/novalis.ae\/returns-shipping-policy\/"},"modified":"2026-06-14T11:03:27","modified_gmt":"2026-06-14T11:03:27","slug":"returns-shipping-policy","status":"publish","type":"page","link":"https:\/\/novalis.ae\/ar\/returns-shipping-policy\/","title":{"rendered":"Returns &#038; Shipping Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"21449\" class=\"elementor elementor-21449 elementor-21381\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7ef86bc8 elementor-section-boxed elementor-section-height-default elementor-section-height-default sc_fly_static\" data-id=\"7ef86bc8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-19372eea sc_content_align_inherit sc_layouts_column_icons_position_left sc_fly_static\" data-id=\"19372eea\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-690b98ed sc_fly_static elementor-widget elementor-widget-spacer\" data-id=\"690b98ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a2ec18c elementor-section-boxed elementor-section-height-default elementor-section-height-default sc_fly_static\" data-id=\"a2ec18c\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e4f67bc sc_content_align_inherit sc_layouts_column_icons_position_left sc_fly_static\" data-id=\"e4f67bc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fc87c00 sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"fc87c00\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Return Policy<\/h2>\n<p>At Novalis Perfumes, your satisfaction is our priority. We accept returns <strong>only<\/strong> in the following cases:<\/p>\n<ul>\n<li>Items received are <strong>damaged, defective, or incorrect<\/strong><\/li>\n<li>Products are <strong>unopened, unused, and in original packaging<\/strong><\/li>\n<li>Return requests are submitted <strong>within 7 days of delivery<\/strong><\/li>\n<li><strong>Proof of purchase<\/strong> is provided<\/li>\n<\/ul>\n<p><strong>Please note:<\/strong><\/p>\n<ul>\n<li>Opened items are <strong>not eligible<\/strong> for return due to hygiene and safety regulations<\/li>\n<li><strong>Sale or discounted products<\/strong> are non-returnable<\/li>\n<li>Return shipping costs are the responsibility of the customer unless the item is defective<\/li>\n<\/ul>\n\n<h2>Refunds &amp; Exchanges<\/h2>\n<p>We aim to make the refund and exchange process as smooth as possible for our valued customers:<\/p>\n<ul>\n<li>Approved refunds are processed within <strong>7-14 business days<\/strong> to your original payment method<\/li>\n<li><strong>Shipping fees are non-refundable<\/strong>, unless the issue was caused by us<\/li>\n<li>Exchanges are subject to <strong>product availability<\/strong><\/li>\n<li>For exchanges, we will ship the replacement product at no additional cost within the UAE<\/li>\n<\/ul>\n\n<h2>Shipping Policy<\/h2>\n<p>Novalis Perfumes is proud to deliver luxury Arabic fragrances across the Gulf region and beyond:<\/p>\n\n<h3>Delivery Destinations<\/h3>\n<ul>\n<li>We ship to the <strong>UAE, Saudi Arabia, Kuwait, Oman, Bahrain, Qatar, and selected international destinations<\/strong><\/li>\n<li>Orders are processed within <strong>1-2 business days<\/strong><\/li>\n<li>All orders are carefully packaged to ensure your luxury perfume arrives in perfect condition<\/li>\n<\/ul>\n\n<h3>Estimated Delivery Times<\/h3>\n<ul>\n<li><strong>UAE (Dubai, Abu Dhabi, Sharjah, and all Emirates):<\/strong> 1-3 business days<\/li>\n<li><strong>GCC Countries (Saudi Arabia, Kuwait, Oman, Bahrain, Qatar):<\/strong> 3-7 business days<\/li>\n<li><strong>International:<\/strong> 7-14 business days (varies by destination)<\/li>\n<\/ul>\n\n<h3>Shipping Rates<\/h3>\n<ul>\n<li><strong>UAE:<\/strong> Free standard shipping on all orders<\/li>\n<li><strong>GCC Countries:<\/strong> Competitive flat-rate shipping<\/li>\n<li><strong>International:<\/strong> Calculated at checkout based on destination and weight<\/li>\n<\/ul>\n\n<h3>Order Tracking<\/h3>\n<p>Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this to track your package directly through our shipping partner website.<\/p>\n\n<h2>International Orders<\/h2><p>Novalis Perfumes proudly ships to customers worldwide. Here&#8217;s everything you need to know about ordering from outside the UAE.<\/p><h3>Countries We Ship To<\/h3><ul><li><strong>GCC Countries:<\/strong> Qatar, Saudi Arabia, Kuwait, Oman, Bahrain \u2014 fast delivery within 3-7 business days<\/li><li><strong>Middle East &amp; North Africa:<\/strong> Egypt, Jordan, Lebanon, Iraq, Morocco, Tunisia \u2014 7-10 business days<\/li><li><strong>Europe:<\/strong> UK, France, Germany, Italy, Spain, Netherlands, and more \u2014 7-14 business days<\/li><li><strong>North America:<\/strong> United States, Canada \u2014 10-14 business days<\/li><li><strong>Asia Pacific:<\/strong> India, Pakistan, Malaysia, Singapore, Australia \u2014 10-14 business days<\/li><\/ul><p>Don&#8217;t see your country listed? <a href=\"\/contact\/\">Contact us<\/a> and we&#8217;ll arrange delivery to your location.<\/p><h3>International Shipping &amp; Charges<\/h3>\n<p><em>All international orders ship via Zajel Express. Pricing is per shipment based on total weight:<\/em><\/p>\n<p><strong>Up to 1 kg \u2192 1 kg price &nbsp;|&nbsp; 1.01\u20132 kg \u2192 2 kg price &nbsp;|&nbsp; 2.01\u20133 kg \u2192 3 kg price<\/strong><\/p>\n<table style=\"width:100%;border-collapse:collapse;margin:15px 0;\">\n<thead>\n<tr style=\"background:#742938;color:#fff;\">\n<th style=\"padding:10px;text-align:left;border:1px solid #ddd;\">Destination<\/th>\n<th style=\"padding:10px;text-align:center;border:1px solid #ddd;\">1 kg<\/th>\n<th style=\"padding:10px;text-align:center;border:1px solid #ddd;\">2 kg<\/th>\n<th style=\"padding:10px;text-align:center;border:1px solid #ddd;\">3 kg<\/th>\n<th style=\"padding:10px;text-align:center;border:1px solid #ddd;\">Customs Duty<\/th>\n<th style=\"padding:10px;text-align:center;border:1px solid #ddd;\">Tax \/ VAT<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr style=\"background:#f9f7f2;\"><td style=\"padding:10px;border:1px solid #ddd;\"><strong>GCC<\/strong><br><small>SA &middot; KW &middot; QA &middot; BH &middot; OM<\/small><\/td><td style=\"padding:10px;text-align:center;border:1px solid #ddd;\">AED 100<\/td><td style=\"padding:10px;text-align:center;border:1px solid #ddd;\">AED 130<\/td><td style=\"padding:10px;text-align:center;border:1px solid #ddd;\">AED 150<\/td><td style=\"padding:10px;text-align:center;border:1px solid #ddd;\">5%<\/td><td style=\"padding:10px;text-align:center;border:1px solid #ddd;\">0&ndash;15% VAT<\/td><\/tr>\n<tr><td style=\"padding:10px;border:1px solid #ddd;\"><strong>United Kingdom<\/strong><\/td><td style=\"padding:10px;text-align:center;border:1px solid #ddd;\">AED 97<\/td><td style=\"padding:10px;text-align:center;border:1px solid #ddd;\">AED 132<\/td><td style=\"padding:10px;text-align:center;border:1px solid #ddd;\">AED 173<\/td><td style=\"padding:10px;text-align:center;border:1px solid #ddd;\">0%<\/td><td style=\"padding:10px;text-align:center;border:1px solid #ddd;\">20% VAT<\/td><\/tr>\n<tr style=\"background:#f9f7f2;\"><td style=\"padding:10px;border:1px solid #ddd;\"><strong>United States<\/strong><\/td><td style=\"padding:10px;text-align:center;border:1px solid #ddd;\">AED 122<\/td><td style=\"padding:10px;text-align:center;border:1px solid #ddd;\">AED 190<\/td><td style=\"padding:10px;text-align:center;border:1px solid #ddd;\">AED 247<\/td><td style=\"padding:10px;text-align:center;border:1px solid #ddd;\">0%<\/td><td style=\"padding:10px;text-align:center;border:1px solid #ddd;\">No federal tax<\/td><\/tr>\n<tr><td style=\"padding:10px;border:1px solid #ddd;\"><strong>Canada<\/strong><\/td><td style=\"padding:10px;text-align:center;border:1px solid #ddd;\">AED 122<\/td><td style=\"padding:10px;text-align:center;border:1px solid #ddd;\">AED 190<\/td><td style=\"padding:10px;text-align:center;border:1px solid #ddd;\">AED 247<\/td><td style=\"padding:10px;text-align:center;border:1px solid #ddd;\">6.5%<\/td><td style=\"padding:10px;text-align:center;border:1px solid #ddd;\">5% GST<\/td><\/tr>\n<tr style=\"background:#f9f7f2;\"><td style=\"padding:10px;border:1px solid #ddd;\"><strong>Australia<\/strong><\/td><td style=\"padding:10px;text-align:center;border:1px solid #ddd;\">AED 125<\/td><td style=\"padding:10px;text-align:center;border:1px solid #ddd;\">AED 198<\/td><td style=\"padding:10px;text-align:center;border:1px solid #ddd;\">AED 249<\/td><td style=\"padding:10px;text-align:center;border:1px solid #ddd;\">5%<\/td><td style=\"padding:10px;text-align:center;border:1px solid #ddd;\">10% GST<\/td><\/tr>\n<\/tbody>\n<\/table>\n<p><em>Rates effective October 2024. Customs duty is calculated on CIF value (product price + shipping). For packages over 3 kg, <a href=\"https:\/\/wa.me\/971563554303\">contact us<\/a> for a quote.<\/em><\/p><h3>International Payment Methods<\/h3><ul><li><strong>Credit\/Debit Cards:<\/strong> Visa, Mastercard, American Express accepted worldwide<\/li><li><strong>Digital Wallets:<\/strong> Apple Pay, Google Pay<\/li><li>All prices are displayed in your local currency where available (AED, QAR, SAR, KWD, BHD, OMR, EUR, USD)<\/li><\/ul><h3>International Returns<\/h3><ul><li>International customers may return items under the same conditions as our standard return policy<\/li><li>Return shipping costs for international orders are the <strong>responsibility of the customer<\/strong><\/li><li>We recommend using a trackable shipping method for returns<\/li><li>Refunds for international orders are processed within <strong>14-21 business days<\/strong> due to international banking timelines<\/li><\/ul>\n\n<h2>Need Help?<\/h2>\n<p>Our customer service team is here to assist you with any questions about returns, exchanges, or shipping. We are committed to providing an exceptional shopping experience for every Novalis customer.<\/p>\n<ul>\n<li><strong>Email:<\/strong> support@novalis.ae<\/li>\n<li><strong>WhatsApp:<\/strong> +971 52 976 6661<\/li>\n<li><strong>Hours:<\/strong> Saturday &#8211; Thursday, 9:00 AM &#8211; 6:00 PM (UAE Time)<\/li>\n<\/ul>\n<p>For return requests, please contact us with your order number and reason for return. We will guide you through the process and ensure a quick resolution.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1ce0fbce elementor-section-boxed elementor-section-height-default elementor-section-height-default sc_fly_static\" data-id=\"1ce0fbce\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-71737124 sc_content_align_inherit sc_layouts_column_icons_position_left sc_fly_static\" data-id=\"71737124\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-653057c1 sc_fly_static elementor-widget elementor-widget-spacer\" data-id=\"653057c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Return Policy At Novalis Perfumes, your satisfaction is our priority. We accept returns only in the following cases: Items received are damaged, defective, or incorrect Products are unopened, unused, and&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-21449","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.5 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Returns &amp; Shipping Policy | Novalis Perfumes UAE Delivery<\/title>\n<meta name=\"description\" content=\"Novalis Perfumes UAE shipping &amp; returns policy. Free delivery across UAE including Dubai, Abu Dhabi, Sharjah. 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